Comments

• So why did SonicWall include the HTML global option for logging because if chosen it breaks automated email logs (they end up being empty), it breaks manual exporting of the logs (it returns SMTP error) and only works with email alerts (however like you said they can be sent to junk mail)? *** It would be so nice of them…

  in Why are logs sent in HTML email format blank, but populated If Plain Text email format is chosen? Comment by bzperry November 2
• So why did SonicWall include the HTML global option for logging because if chosen it breaks automated email logs (they end up being empty), it breaks manual exporting of the logs (it returns SMTP error) and only works with email alerts (however like you said they can be sent to junk mail)? *** A better option would have…

  in Why are logs sent in HTML email format blank, but populated If Plain Text email format is chosen? Comment by bzperry November 1
• @BWC_DE thank you for your explanation. I understand this better now. However those SKUs you sent don't seem to be for 1-24 endpoints. They say for 5-24 for both the 1 year and 3 year: https://www.cdw.ca/product/sonicwall-capture-client-advanced-subscription-license-1-year-1-endpo/5517477…

  in How do endpoint licenses work? Comment by bzperry October 31
• I find this confusing when it says it is "one endpoint" but then says "1000-4999 licenses". So if the computer that Capture Client is being installed on is the endpoint and not the firewall why do they say "one endpoint"?…

  in How do endpoint licenses work? Comment by bzperry October 30
• Is there a SKU available that allows you to purchase just one or less than 5 of the Advanced or Premiere licenses?

  in How do endpoint licenses work? Comment by bzperry October 30
• Thanks Michael, so if I understand you correctly, Capture Client loses two of its strongest features (Capture ATP & DPI-SSL) if installed on a users computer or laptop that is at home, hotel, etc and not on the office network where say a TZ series firewall with Capture ATP & DPI-SSL is located. Therefore it cannot decrypt…

  in Does Capture Client work on remote computers not connected to SonicWall firewall? Comment by bzperry October 30
• Yeah I read that and they did not answer the question about HTML email format sends you empty logs.

  in Why are logs sent in HTML email format blank, but populated If Plain Text email format is chosen? Comment by bzperry October 30
• I opened up a support ticket and was told this was by design. That sounds like a cop-out to me. If you can send email alerts in HTML format that it has nothing to do with the restrictions of an email server so the developers need to take the time and fix this so you can: select HTML format for email alerts which makes them…

  in Error exporting logs by email Comment by bzperry October 29
• I figured it out myself. It was because I had Email Format set to HTML in Device-Log-Automation ---> But what I don't understand is why HTML for Email Format is even there since manually exporting logs from the System Log page does not work if HTML format is chosen AND log automation emails are blank if HTML format is…

  in Error exporting logs by email Comment by bzperry October 28
• No one has answered the part of his question about why the log emails are blank when they are set to HTML format, but send detailed information when set to Plain Text format. Is this a bug?

  in E-mail Log Automation Comment by bzperry October 28